Frequently Asked Questions (FAQ)

It’s simple — just three steps:
1. Ask the caregiver to search for “HaloCare” in the Apple App Store or Google Play and download it.
2. After registration, a binding code will appear.
3. Go to [Settings] → [Account Binding] → [New Caregiver], enter the binding code, and complete the connection.

Foreign caregivers coming to Taiwan usually bring their own smartphones. The Jia Hu Tong app has been optimized for entry-level and mid-range phones commonly used in Southeast Asia. It is lightweight, battery-efficient, and can be downloaded and used on devices running Android 9 or iOS 15 or later.

We have found that caregivers often avoid communicating because they are afraid of saying the wrong thing. The app’s native-language reference feature helps them feel more confident, while the task check-in feature shows them that their work is recognized and valued. Most caregivers are able to adapt after three days of guidance.

MG PAY is a payment service jointly offered by Meijia Manpower and PXPay Plus. It can be used at all participating PXPay Plus merchants, including FamilyMart convenience stores. By paying with MG PAY, you can enjoy a special monthly price of NT$369.

Yes. In addition to the employer and caregiver, up to three family members can be invited.Even if they live separately, they can use the Two-Way Messaging feature to stay updated on the care recipient’s condition.

No. HaloCare is designed for employer families to build a shared care circle. With an active subscription, you can bind a caregiver account and invite family members at no extra cost.

The system stores approximately 100 recent photos per household for up to one month.

Traditionally, caregivers rely on flashcards to learn Chinese. As a result, many still struggle with fluency even after three or four years in Taiwan. HaloCare introduces an immersive, work-schedule-based learning model. Caregivers naturally become familiar with job-related Chinese through daily tasks. Visible improvement can typically be seen within 6–12 months.

Yes. In addition to daily interaction and support from employers and family members, caregivers can also download MyCT, a professional Mandarin speaking training app. It includes dozens of courses that allow caregivers to practice speaking Chinese during fragmented free time.

Do you need any further assistance?

Feel free to contact our care consultant at any time.